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Welcome to LOLA Make Up, Cruelty Free for Real Women

Terms & Conditions

By using or accessing this website you agree to comply and be bound by the following terms and conditions.


Our products are purchased directly from manufacturers or authorised distributors. We make every effort to ensure all product information, including but not limited to, descriptions, images, ingredients listings and prices are up to date and accurate. Whilst we aim to keep the Site as up to date as possible, all information (including product descriptions, images and ingredients) is provided in good faith and may not reflect the product exactly at the point you place an order. Ingredient listings and ingredient information displayed on this website are as provided to Foundation Brands Ltd. by the manufacturers or authorised distributors and we cannot accept responsibility for any omissions or errors in this information.


We offer FREE UK delivery on all orders over £10 in value with Royal Mail Small Parcel tracked, or similar, quoted by Royal Mail as 3–5 working day delivery, including Saturdays. Clearance products delivery is set at £3.20.

Shipping is also FREE to all European countries for orders over £50 and to the Rest of the World for all orders over £100.

We also deliver around the world to 80+ countries.


We reserve the right to change prices on the Lola Make Up website at any time without notice. Making a Purchase Once you’ve placed your order, we will send you an email acknowledgement confirming your order has been received and is being processed. You will be sent a further email to confirm when your purchase has been dispatched. We accept all major credit/debit cards and payment can also be made via a PayPal account. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If for any reason payment is refused by your card issuer we will not be liable for any delay or non-delivery.

Security Policy

Foundation Brands.Ltd. use secure socket layer (SSL) encryption technology to protect your personal information such as your address, telephone number and email address. These details are then sent to a secure website operated by PayPal where you enter your card or PayPal account details so your payment can be securely processed. PayPal uses the latest technology to encrypt your details to ensure they are always kept secure. As PayPal processes your payment, we never collect, receive or hold your card or PayPal account, details on our systems.


This website may contain links to other websites not operated by Foundation Brands Ltd.These links are provided for your convenience only and do not imply that we endorse the website(s). Foundation Brands Ltd.does not control any such websites and is not responsible for their content.

Website Disclaimer

This website should be used for information purposes only. We seek to provide as much information as possible about a product and its suitability. However, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products containing ingredients to which you are intolerant, sensitive to, or may react to. Whilst every effort has been taken to ensure the accuracy of the information contained on this site, the information could become incomplete, inaccurate or out of date. Foundation Brands Ltd. will not be liable for any loss or damage that may be incurred by the use of any information or advice contained within the Site. We reserve the right to amend these terms and conditions at any time by posting the changes on the Site.


This website and its contents are the property of Foundation Brands Ltd. and may not be used, reproduced, duplicated or copied without our prior written consent.


Your use of this website and your purchase of any goods shall be governed by English Law.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


You are entitled to cancel your order and return the goods within 28 days of the date of the purchase for a full refund, excluding the cost of delivery.

Do this by using the contact form on the Lola Make Up website or by emailing us at help@lolamakeup.com, in both cases please state the order number and reason for return.

Your refund will be paid within 48 hours once we have received and checked the product(s).

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or described incorrectly.

Any goods returned should be in saleable condition.  These terms apply to your order.

We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.  None of these terms affect your legal rights and these are not diminished in any way.

If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.